Privacy Policy

You may provide information directly when you contact Apollo Advisors°, complete a form, register for a workshop or course, subscribe to updates, request a proposal, book a consultation, create an account, make a purchase, or otherwise communicate with the business.

This may include your name, email address, phone number, job title, company name, and other details needed to respond to your enquiry or manage an ongoing relationship.

Apollo Advisors° may collect information about your organisation, growth goals, operational challenges, product stack, commercial requirements, and other contextual information relevant to consulting, advisory, education, or SaaS services.

When you submit a website, contact, event, feedback, or intake form, Apollo may collect the details you enter, including free-text responses, scheduling preferences, and service-related context.

If you subscribe to the newsletter, Apollo collects the email address you provide and a record of the confirmation needed to activate the subscription. The website does not add an address to the live Resend newsletter audience until the recipient uses the one-time link sent to that address.

For workshops or live sessions, Apollo may collect attendee names, contact and business details, registration choices, attendance, and the event-related context you choose to provide.

For courses or educational products, Apollo Advisors° may collect enrolment details, account information, progress-related information, support queries, and billing information necessary to provide access and maintain course operations.

When you create an Apollo account, you may choose to provide founder profile, company context, current priorities, learning goals, areas of focus, and an Apollo Founder Lifecycle stage. Apollo uses this private account context to preserve your setup, administer Apollo Learn enrolment, and improve future relevance. Optional context can be left blank or changed later.

Apollo Advisors° may keep records of emails, messages, calls, support requests, feedback, and other communications for service continuity, relationship management, training, quality review, and dispute resolution.

Apollo stores account-scoped enrolment, course waitlist preferences, explicit learning and reflection milestones, completed practices, private Learning Notes, saved items, collections, recent activity, Founder App exploration milestones, optional Grow capstone status, cohort membership, attendance, homework, and feedback when you use those features. Founder App exploration records that an application page was opened; it is not treated as proof of product use or business capability. Learning Notes, collection names, and private cohort resources are not included in public search or marketing analytics.

For visitors who are not signed in, a guide may store the furthest reading position in that browser's local storage. This device-local reading position is not curriculum completion, is not sent to Apollo as account progress, and can be removed through browser storage controls.

Cookies and similar technologies may be used to remember preferences, maintain session integrity, improve usability, measure audience behaviour, and support security and performance monitoring.

Apollo uses Vercel Analytics for traffic, route usage, performance, and Web Vitals. Optional Google Analytics and PostHog are loaded only after analytics consent is granted. PostHog may provide page analytics, feature-flag exposure events, Web Vitals, masked session replay, heatmaps, dead-click diagnostics, and browser error signals after consent. Apollo does not send Learning Note text, current-challenge text, email addresses, names, company names, private collection names, or private cohort content to these analytics services.

This may include browser type, device type, operating system, language settings, referring pages, approximate location derived from IP address, and general interaction data.

Servers and infrastructure providers may maintain logs containing IP addresses, timestamps, requested URLs, status codes, and related diagnostic data to support security, troubleshooting, and service reliability.

Information is used to deliver consulting, advisory, digital product, workshop, course, and SaaS services, including onboarding, account administration, billing, fulfilment, and support.

Apollo Advisors° uses your details to respond to contact requests, proposals, demos, support questions, speaking opportunities, workshop enquiries, and other business communications.

Information may be used to improve website performance, customer experience, service design, course materials, product features, reporting, and internal workflows.

Apollo sends promotional email only with consent or where otherwise permitted by applicable law. It may use contact details to send updates about services, content, events, workshops, courses, or insights that may be relevant to you. You can opt out at any time.

Information may be used to detect suspicious activity, protect accounts, enforce platform rules, prevent misuse, investigate incidents, and maintain the integrity of systems and data.

Apollo Advisors° may use and retain information as necessary to comply with legal, tax, accounting, regulatory, audit, and dispute-resolution obligations.

Apollo shares personal information with service providers only when reasonably needed to operate the website and services, process a transaction, send communications, make a booking, provide support, or meet a legal obligation. The provider receives only the information needed for that role.

Vercel hosts the website and application, Neon provides PostgreSQL data storage, and Clerk provides account authentication. These providers process the information needed to deliver and secure their respective parts of Apollo.

Stripe provides Apollo's checkout and customer billing portal. Stripe processes payment-card details in its own payment environment. Apollo stores billing identifiers, payment and subscription status, purchase and entitlement records, and limited billing contact information needed to provide access and support; Apollo does not store full card numbers or card security codes.

Clerk sends authentication and account-security messages. Resend sends Apollo transactional messages, newsletter confirmation messages, and—when separately enabled—marketing email. Transactional messages are not a marketing subscription.

Vercel Analytics and, after consent, Google Analytics and PostHog may process website, route, device, performance, masked replay, heatmap, error, feature-flag, and general interaction information to help Apollo understand performance and public conversion journeys.

Calendly operates the Growth Diagnostic booking workflow. Information entered into Calendly is handled under Calendly's service terms and privacy practices. Apollo provides a direct contact fallback when booking is unavailable.

Information may be disclosed where required or authorised by law, including to regulators, courts, law enforcement bodies, professional advisers, auditors, or insurers.

If Apollo Advisors° is involved in a merger, acquisition, restructure, asset sale, financing, or similar transaction, information may be disclosed to relevant parties under appropriate confidentiality protections.

Some providers may handle information outside Australia. Apollo's application database is configured in AWS US East (United States) through Neon. Vercel, Clerk, Stripe, Resend, Calendly, Google, PostHog, YouTube, and OpenAI use their own regional or global infrastructure; the application configuration does not provide a single fixed country for each provider.

Before disclosing personal information to an overseas recipient, Apollo will take steps that are reasonable in the circumstances to ensure the recipient handles it consistently with applicable Australian privacy requirements. Those steps may include assessing the service, limiting the information shared, and relying on contractual or other safeguards. Where APP 8 applies, Apollo may remain accountable for an overseas recipient's handling in the circumstances set out in the Privacy Act.

The current contact-submission retention job is set to delete live contact-submission records after 180 days and demo records after 30 days. A legal hold, an active dispute, or a record kept in another system under a separate obligation can require longer retention.

Account, course, cohort, support, and service records are kept while the account or relationship is active and then for the period reasonably needed for support, security, records, and legal obligations. Payment, invoice, and tax-related records are kept for the period required by applicable financial and tax obligations. Marketing subscriptions are kept until you opt out or Apollo no longer needs the subscription; Apollo may keep a minimal suppression record so it can honour your opt-out. Analytics, security logs, backups, and provider-held records follow the relevant system's operational lifecycle and any legal hold or incident need.

You may request access to personal information held by Apollo Advisors°, subject to lawful exceptions and verification of your identity.

If information held by Apollo Advisors° is inaccurate, out of date, incomplete, irrelevant, or misleading, you may request that it be corrected.

You may request deletion of personal information where Apollo Advisors° no longer needs it, where consent has been withdrawn and no other lawful basis applies, or where deletion is otherwise required by applicable law.

You can opt out of marketing communications by using the unsubscribe link in an email or by contacting Apollo directly. Apollo aims to action an unsubscribe request within five working days. Service-related, security, billing, or other transactional messages may still be sent where necessary.

If you believe Apollo has mishandled your personal information, please make a written complaint to growth@apolloadvisor.com. Include your name and contact details, the relevant service or account, what happened, the date or period involved, and the outcome you are seeking. Apollo will acknowledge, investigate, and provide a written response within a reasonable time, generally 30 days. If more time is needed, Apollo will tell you why and when to expect a response.

If you are not satisfied with Apollo's response, or Apollo has not responded after a reasonable time, you may complain to the Office of the Australian Information Commissioner (OAIC).

Apollo Cinema uses YouTube API Services and the YouTube embedded player to display public Apollo Advisors° channel content. YouTube and Google may receive technical information, including browser, device, cookie, playback, and request information, when embedded videos are loaded or played.

Use of Apollo Cinema is also subject to the YouTube Terms of Service and Google Privacy Policy. Apollo does not download or provide offline copies of YouTube audiovisual content.

The website may contain links to third-party websites. Apollo Advisors° is not responsible for the privacy, security, or content practices of those external sites, and you should review their policies separately.